Social Media Customer Care

Magellan Solutions USA offers full service outsourced social media management, providing social media monitoring, moderation, engagement and insight into your customers and social conversations. As a social contact center, Magellan has developed its services to provide its clients best practices on social media management.

Using the right tool, our listening specialists will monitor your brand and product mentions. We listen first to understand what conversations are taking place, determine the sentiment, and flag relevant communications which require response. With multi-lingual agents all over the world, we ensure you do not miss a conversation.

Contact us today for a free, no-obligation consultation to learn how Magellan Solutions can handle your social media management needs.