Help Desk Call Center, Customer Service / Care, Tech Support Services

The Help Desk Call Center at Magellan Solutions is a specialized division of our call center designed to handle technology-related queries; to this end, “Help Desk” and “Technical Support” are interchangeable terms. What isn’t interchangeable is the urgent calls from your customers that need to be handled well – and handled fast.

Magellan Solutions USA’s tech and help desk services assist customers in the installation and set-up of hardware / software, the correct usage of tech products, and technical questions. Creating an in-house help desk call center at your business is costly, especially when customer loyalty is dependent upon a rapid solution to their tech problem.

When companies don’t outsource to an external call center, internal customer service help desks often end up trouble-shooting without addressing the core strategic problems. The result is increased calls, higher costs to you, and lower customer satisfaction.

Outsourcing a help desk call center is a more sustainable solution for your company and your customers.

Help Desk / Customer Care Call Center Services

  • Inquiry & Request Resolution
  • Complaints Handling

Outsourced Technical Support Services

  • Problem Resolution
  • Escalation Handling

The support behind a technology product is just as important as the product itself. When you partner with Magellan Solutions for your help desk call center needs, your customers won’t experience long hold times or insufficient answers from a general-source call center. Our specialized, trained technology team works with your customers to provide the highest degree of consumer satisfaction.

Contact Magellan Solutions USA now to speak with us on a free, no-obligation consultation to learn how a help desk call center can help grow your company.