Unified Messaging

It is costly to set up your own Unified Messaging infrastructure. Most small and medium-sized businesses in similar situations outsource this need to an external inbound call center, employing Magellan Solutions as a specialized, cost-efficient solution.

The Unified Messaging platform at Magellan Solutions call center provides multiple communications channels (telephone, fax, voice mail, e-mail, instant messaging, web chat), boasts expertise in fielding trained customer support representatives to appropriate calls, and continuously monitors and improves our performance to enhance the highest degree of customer satisfaction.  Our job is to ensure that the call messages and information in your company are properly handled, routed, and managed accordingly.

Contact the Customer Call Center professionals at Magellan Solutions today to learn how to use our unified messaging platform with a 24/7 support line.