Complaints Handling

It is costly to set up your own in-house team of Complaints Handling or Customer Service Resolution representatives. Most small and medium-sized businesses in similar situations outsource this need to an external inbound call center, employing Magellan Solutions as a specialized, cost-efficient solution.

The customer call center at Magellan Solutions provides multiple communications channels (telephone, fax, voice mail, e-mail, instant messaging, web chat), boasts expertise in fielding trained customer support representatives to appropriate calls, and continuously monitors and improves our performance to enhance the highest degree of customer satisfaction.  Our job is to resolve your customer issues using appropriate resolution techniques and giving your customer a positive experience in the end.

Contact the Customer Call Center professionals at Magellan Solutions today to learn how to increase your customer’s satisfaction with a 24/7 support line.