Customer Call Center – Customer Care & Support

The customer call center at Magellan Solutions USA is dedicated to providing true customer service to not only you, but also your callers. Customer service is defined as the act of providing service to clients before, during, and after a purchase. It has become a vital part of any sized organization to keep customer satisfaction levels high, increase customer retention, and build loyalty.

Exceptional customer service is the secret behind every successful company; at no time is this truer than in our current, highly-competitive business world. Along with increasing profits, customer service turns into customer loyalty – one of your business’s best marketing tools.

Your Customer Call Center at Magellan Solutions

It is costly to set up your own in-house team of customer care representatives. Most small and medium-sized businesses in similar situations outsource this need to an external inbound call center, employing Magellan Solutions as a specialized, cost-efficient solution.

The customer call center at Magellan Solutions provides multiple communications channels (telephone, fax, voice mail, e-mail, instant messaging, web chat), boasts expertise in fielding trained customer support representatives to appropriate calls, and continuously monitors and improves our performance to enhance the highest degree of customer satisfaction.

Customer Care / Customer Service Call Center Services

  • Inquiry and Request Resolution
  • Complaints Handling
  • After-Office Support
  • Customer Surveys
  • Up-Selling Opportunities

Contact the Customer Call Center professionals at Magellan Solutions today to learn how to increase your customer’s satisfaction with a 24/7 support line.