Dedicated Call Center Solutions

 

An emerging call center services leader, Magellan Solutions assists small and medium-sized businesses in managing their customer relationships. Offering both inbound and outbound call center services.

Magellan Solutions’ inbound and outbound call center services include a wide range of common and not-so-common business needs, all to suit you, our customer: Help Desk, Reservations, Order Taking, Data Entry, Customer Service / Customer Care, Message Taking, Technical Support, Billing and Payment Authorization, Dealer Location, Direct Response, Directory Services, Electronic Eligibility Services, Lead Generation / Lead Management, Surveys, Sales, and Telemessaging.

At Magellan, our customer support / customer care inbound and outbound call center services employ the use of multiple communication channels, including telephone, fax, voice mail, e-mail, instant messaging, and live web chat communications.

Inbound & Outbound Call Center Services

  • Customer Services / Service Fulfillment
  • Inquiries / Requests / Complaint Handling
  • Help Desk / Technical Support
  • Order Taking / Order Entry / Order Processing
  • Reservations / Booking / Authorizations
  • Call Overflow / After-Office Hours Support
  • Dealer Locators
  • Multilingual Support
  • Inbound Surveys & Upsell Offers
  • E-Mail Response
  • Web Chat
  • Lead Generation
  • Telemarketing
  • IC Marketing
  • Campaign Management
  • Market Research

Contact us today for a free, no-obligation consultation on outsourcing your call center needs to Magellan Solutions USA.