Partners

Magellan Solutions USA Inc. (MSUSA) partnered with Magellan Solutions Outsourcing Inc. (www.magellan-solutions.com) in the Manila Philippines; under a service agreement with MSUSA, provides in-bound, out-bound call center support services, and back office process support.  MSOI was founded in 2005 with current seat capacity of 1500 people and a solid track record in quality customer interaction and client maintenance.

MSUSA partnered with Palm Coast Data (PCD) (www.palmcoastdata.com).  PCD was established in 1984 operates a multi-channel 300+ seat contact center, letter shop, distribution and financial processing center located in  Palm Coast Florida.  Palm Coast Data is a consultancy and outsourcing solutions provider, with 30 years of business process outsourcing experience.  Palm Coast Data offers a variety of scientific applications in call center inbound and outbound support services, membership, subscription, data management, payment processing, back-office support, product fulfillment/warehousing/distribution, and supply chain management.

MSUSA partnered with TeleDirect (TD) (www.teledirect.com) was established in 1961, a pioneer in the development and implementation of call center end to end solutions that include the seamless integration of our live agents with robust processes and technology. This typically translates into being a full service provider for our clients, assisting them in reducing overall total cost of operation, while simultaneously improving customer satisfaction and revenue growth.  With over 50 years of experience as lead response management experts assisting Healthcare, Financial Services and Insurance Companies with customer inquiries, lead generation/qualification and sales support, we act as a true extension of a clients’ business. Our ability to provide a customer-centric environment with our highly trained and professional Agents is unmatched in our industry.

MSUSA partnered with SMA Behavior Health Services, Inc. (www.smabehavioral.org) is uniquely qualified to provide crisis response services to the general public experiencing an acute medical situation.  SMA began operation on 1 Oct 2008 and is proud to be the leader of behavioral healthcare services and medical support in our communities in Flagler, Putnam, St. Johns and Volusia Counties Florida.  SMA has over 50 years of experience in the industry and provides a full continuum of exceptional and comprehensive services for individuals suffering from mental illness and/or addiction.  SMA’s services are provided by a group of compassionate and committed professionals, using evidence-based treatment practices and models. With a workforce of more than 600 employees staffing more than 40 separate programs, with board certified physicians, nurses, and medical technicians.

MSUSA partnered with Transfluent LLC (www.transfluent.com), a global leader in advance language translation technology, providing professional quality language translation services, with over 100,000 translators in more than 100 languages located around the world.  With its advance capabilities in language translation platforms, Transfluent has the ability to provide services through platforms online, via-API integration to communication, e-commerce translation, social media translation, legal translation, medical translation, and translation software integration.

MSUSA partnered with MCT Technology LLC (www.mcttechnology.com), a company that started in 2006 that specialized in software Enterprise Application Development that support agile business and organizational decision support.  MCT Technology are experts in the ERP spectrum & Mobile Application Development.  Very experienced in the application and development of CRM’s, Collaboration Platforms, Productivity, Business Process, Decision Support, Application Integration, Cloud, Automation, Mobile App, Responsive Web Design & Development, Game Development, and Technology Stack Programming.

MSUSA partnered with PineTree-Energy (www.pinetree-energy.org) in Walnut Creek California USA; under a service agreement with MSUSA, provides expertise in energy efficiency, energy efficient,  renewable energy, energy audits, and education and awareness.   Our engineer’s and consultant’s have accumulated over 20 years of experiences in the energy industry and acquired multiple energy PE certification’s.