Magellan Solutions USA: A Vision for Our Clients & Employees

Magellan Solutions USA is dedicated to our clients and our employees. We believe in investing in both, and ensuring every interaction on every level with our company is positive, helpful, and professional.

Magellan Solutions USA Vision

Magellan’s vision is to become a renowned global leader in BPO implementation strategies, Contact Center, and outsourcing efficiencies services. We will align our growth capacity to cater to SMEs (small-to-medium sized enterprises), entrepreneurs, and professionals.

Vision for Our Clients:

  • To provide the same complete quality of service offered by large multi-national call centers. We’ll provide this to small and medium-sized enterprises, entrepreneurs, and professionals in all the major and emerging markets across the globe.
  • To provide a close and authentic business partnership with the goal of mutual development and business integrity.

Vision for Our Employees:

  • To provide a family atmosphere where our employees strive for the good of the company in good faith, and are in turn rewarded on a performance basis, with high emphasis and attention paid to team work and dedication.
  • To provide an environment where our employees want to stay and grow (retention) with Magellan. This is motivated by a positive support group that is dedicated to the well-being of each and every employee.

Magellan Solutions USA Mission Statement

Magellan’s mission is to provide superior value to you, our client, by offering contact call center and business process outsourcing services. We will do this via the five main value levels that are important to our company:

  • High-quality customer service and high-quality back-office associates
  • Best practice management processes
  • True Cost-Saving Proposition
  • Process Transparency
  • Continuous Improvement Methodologies