About Magellan Solutions USA

Magellan Solutions USA Inc. was established in 2012 in Brisbane California, with a partnership service agreement with Magellan Solutions Outsourcing Corporation (2005) based in the Philippines. We are a certified US Service Disabled Veteran Owned Small Business, family owned, and with 3 US military veterans in the Board of Directors.

Currently, Magellan USA under this agreement has provided inbound and outbound customer service assistance, from appointment setting, B2B/B2C telemarketing, order taking, reservation, surveys; and back-office support, including data encoding, claims processing, financial transaction processing, and web development services to a growing roster of global clients.  Providing consultation services in business process outsourcing, quality assurance initiatives, customer relations management, and to local and international clients and customers.

Magellan USA under this service agreement utilizes the latest telecommunications and call center technologies to provide the most cost-effective, yet fully technologically-redundant (for security and stability purposes) systems for our clients. We employ technically-advanced VoIP and 100% digital equipment for stable, clear connections. Our built-in flexibility also allows our system to connect with older legacy systems should the client’s needs call for it.

Magellan invests heavily in our employees- a dedicated collection of talented, and well-educated individuals with a common goal: to provide the best customer service interactions for our clients.

“We See The Future Your Way”